SITE HOST DASHBOARD
EV charging station management software
Site Host Dashboard is a comprehensive solution that empowers property managers to track, monitor, and manage their EV chargers efficiently. When ChargeLab's legacy dashboard proved difficult to incrementally improve, we undertook a complete redesign to create a more powerful and user-friendly platform. The result became ChargeLab's flagship product, driving consistent revenue through enterprise license agreements.
Lead designer
6 Engineers, 1 PM
6 months
UX/UI design, Interaction design, Design system, Prototyping, User research
Challenges
The old legacy dashboard was basically a view-only big data dump that failed to provide a good user experience and functional values to the users.
Lack of self-service
Site host can’t sign up, onboard, or manage settings. Nearly everything requires contacting ChargeLab Support and manual editing by Eng team which is very inefficient.
Limited flexibility
There are limitations for settings on price, access, and charger management rules. Site hosts have been requesting new capabilities that can save their time.
Outdated visuals
The dashboard's dated appearance didn't align with ChargeLab's brand identity, impacting sales team confidence during product demonstrations and overall user experience.
Opportunity
How might we improve existing features,
enable new self-service functionality,
and ship a completely new dashboard?
Final design
Manage your EV charger
with one simple platform
Better discoverability
Fixed sidebar helps understand the overall site map of the dashboard, and makes it easy for users to navigate around.
Easy to switch company
Users can manage multiple companies with a single account and easily switch with a company selector.
Overview tab
Provide high-level info that matters the most
Quick overview
Charger status is intentionally placed on top of the home screen as it visually gives users quick insight about charger health.
Track the most important metrics
We got rid of unnecessary metrics and simplified to 3 metrics that site hosts are interested in the most. Bar chart makes it easy to see the trend of the data over time.
Charger tab
Access all chargers in one central spot
Alert users with issues
Any problematic chargers are automatically located on top. This helps users take action quickly to fix the chargers and eventually provide more reliable charging experiences to their drivers.
Suggest how to fix the issue
We not only alert any issue but also provide troubleshooting guideline because some minor issues can be resolved quickly by site hosts themselves.
Assign auto-start drivers
Now users can quickly enable/disable auto-start and assign a new driver on their own without having to contact ChargeLab.
Pricing & Access tab
Empower users with more flexible settings
Manage and edit settings more quickly
Previously when editing pricing or access, users had to manually change each charger one by one. We introduced a new group setting that allows bulk edit that can save tons of time.
Self-service granting discount & access
Users can grant discount and access to certain drivers without having to contact ChargeLab support. This saves so much time for both users and ChargeLab.
Design system
Building ChargeLab’s first design system
outcome
After being carefully tested, the new dashboard was launched in May 2022. We’ve got tons of positive feedback from the existing clients saying the new UI is so much better, and the sales team started closing bigger deals by demoing the new dashboard.
Became a main flagship product
Design system enhanced eng team's implementation speed
there's more
there's more
there's more
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HOME CHARGING PILOT
self onboarding
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© Jake Kim 2024